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Frequently asked questions

How can I place an order through the online shop?

An obligation-free one-time registration is required before you can
place an order. A free customer account is created, linked to your
provided email account for the easy check-out of your purchases. Once
you are registered you can login at anytime using your email address and
password.

To order, find the product of your choice in the shop,
select the appropriate size and click on the ‘add to cart’ button. You
will automatically be directed to your cart, where you can choose to
‘continue shopping’ or click on ‘proceed to checkout’ to finalise your
purchase.

The checkout page consists of three sections:

  • In
    the first section, fill in your billing address. If you want your order
    to be delivered to a different address, uncheck ‘Deliver to this
    address’. Additional fields will appear where you can fill in the
    delivery address. Control both addresses to ensure that the package will
    arrive at the correct destination.
  • Specify your preferred shipping method in the following section.
  • Select your preferred payment method in the final section.

You will see a summary of your purchase(s) listed beneath the shipping and payment sections.

Please
read our terms and conditions and terms of revocation carefully before
proceeding with your order. By placing an order on www.reellshop.com you
acknowledge and accept these terms and conditions.

When all
fields are correct and complete, click on ‘Place order’ to start
payment. Depending on the payment method, further steps may be required
in order to complete your purchase.

We will provide order
confirmation once we receive your payment. This will be sent to the
email address provided in your registration. You will also receive a
shipping confirmation email when your order is sent for delivery. Please
keep an eye on your junk filter, sometimes our messages can get caught
there.Write a clear and concise answer to guide your customers.

How long will it take to get my orders?

It depends on where you are. Your order will be processed and shipped to
you within 2 business days. We will email a track and trace code to you
when your package leaves our warehouse. You can follow the progress of
your shipment using this code, from our store to your door.

What payment methods are available?

You can pay for your order in the following ways: PayPal (INT), Creditcard (INT), SOFORT Banking (EU), SEPA transfer (EU), EPS (AT), iDEAL (NL), Bancontact (BE). We do not charge extra for any of these payment methods. We take your security very seriously so rest assured that your payment details are always safe with us.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we also offer the following payment method for Germany, Austria, The Netherlands and Belgium: Pay Later. Payment should be made to Klarna. You can find more information in Klarna's terms of use.
General information about Klarna can be found here. Your personal data will be processed by Klarna in accordance with the applicable data protection law and as described in Klarna's privacy statement.

Can I place an order by phone?

Unfortunately not. You can however place an order directly through our webshop.

Any question?

You can contact us through our contact page! We will be happy to assist you.